OfficeJet Pro 9010 Genuine Ink Issues

[SanJoseIT]

Howdy y'all!
I'm the IT for a non-profit Catholic church.

So I normally buy replacement HP Ink from Amazon, and this pack that I got has a cyan that says
"Incompatible Cartridges"
(C)
"This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink system and install original HP (or compatible cartridges)."

I had an issue with the yellow and had HP automated support replace it, but it wouldn't replace the cyan now. This printer has been a constant headache recently with not accepting HP 962 ink.
Could anyone send a lifeline to help me get our staff printing again? We have a larger Sharp business printer but it helps a few people with custom print jobs to use the HP OfficeJet Pro 9015.

Thanks, all y'all, in advance!

[Garp_senchau]

@SanJoseIT, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to these guides:

HP Printers - 'Incompatible Cartridges. This Printer is Not Designed to Use Continuous Ink Systems' ...

HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[SanJoseIT]

I forgot to put in my post, but I've already gone through all of those steps. I have gone through the guides, some said to unplug for 30 seconds, some said 10 minutes, reseat the ink, reset the carrier thing for the ink up to three times, update firmware, reset printer, service menu to do a reset. I have used the HP smart app to go through troubleshooting there on iphone, android, mac, and on windows it runs through and says to change ink.

On my windows laptop, the HP smart app detects the printer without an issue, the HP Print and Scan doctor tool on my windows laptop will not find the OfficeJet Pro 9015 at all, even when plugged in with USB.
I've used other computers as well, and the HP print and scan will not find my printer.

[Garp_senchau]

Hey @SanJoseIT,

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,