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‎04-14-2021 02:15 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One
Operating System: Microsoft Windows 10 (32-bit)

I just received my new HP OfficeJet Pro 9015e printer. I am in the process of setting it up. When I insert the ink cartridges that came with the printer, I keep getting a message that says "One or more cartridges are missing or damaged". I have reset the printer, unplugged it, tried different ink cartridges and I still receive the same message. 

Category:
5 people had the same question
1 REPLY 1

‎04-17-2021 02:13 PM

HP Recommended

@Maggie_UWM

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding a replacement as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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