OfficeJet Pro 9025-Tray 2

mombearRN · ‎09-18-2021

I have had this printer for maybe two years and have been satisfied, for the most part. However, I have an issue that I have not been able to resolve. My printer has two trays. Both trays are recognized by the printer. I intended to use Tray 2 exclusively for photo printing, which is apparently the default. When I try to print a photo using photo paper 4x6 in Tray 2, the photo paper feeds just fine but there is no picture after feeding through the printer. There is however, smudges on the back of the photo paper (paper has been inserted face down), and on the photo side, there is what looks like the edge of a picture at the bottom edge. It almost looks like it starts printing prior to the paper feeding into it, but the "photo" ejects without problem. Has anyone had this issue? Oh, I am using the HP App. Thank you.

Dragon-Fur · ‎09-18-2021

@mombearRN

Welcome to the HP Community.

@mombearRN wrote:

1. I have had this printer for maybe two years and have been satisfied, for the most part. However, I have an issue that I have not been able to resolve.

2. My printer has two trays. Both trays are recognized by the printer.
I intended to use Tray 2 exclusively for photo printing, which is apparently the default.

3. When I try to print a photo using photo paper 4x6 in Tray 2, the photo paper feeds just fine but there is no picture after feeding through the printer.

4. There is however, smudges on the back of the photo paper (paper has been inserted face down), and on the photo side, there is what looks like the edge of a picture at the bottom edge.

5. It almost looks like it starts printing prior to the paper feeding into it, but the "photo" ejects without problem.

6. Has anyone had this issue?

7. Oh, I am using the HP App. Thank you.

1. Unfortunate - I have this model (for about the same amount of time) - the printer has generally performed very well. Rats.

2. True - Tray 2 supports custom paper sizes and types, including photo paper.

========================================================

3-4. Could be...

The slippage (of the paper) might indicate a need to clean / maintenance the printer.
The paper (media) might not be supported.

"Maintenance"

This is important - this model does not like to be "dirty".

HP OfficeJet Pro 9010, 9020 Printers - Black Ink Not Printing, Other Print Quality Issues

Paper Jam Error

Step #4 - Clean the rollers...

"Media"

For example, high quality photo paper is supported to the weights included in the Specifications

What?

Normally a printer will just balk / refuse - this model might try to accommodate unsupported paper and then might not feed the paper correctly.

Product Specifications for the HP OfficeJet Pro 9025 All-in-One Printer (1MR66A)

Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

More Media checks...

The printer might not be aware of the Tray and Paper Management setup

Note: From your description, this is not likely an issue (or source of the problem) - worth a quick check...

Example - Retain / Modify / Check Tray and Paper Management

Retain_Printing_Preferences_8

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: Check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

Example - EWS - Settings > Preferences > Tray and Paper Management

EWS_9025_Preferences_Tray_and_Paper_Management_All_4

========================================================

5. Could be...

Might be a printer software issue.
Might be worth checking the settings one more time...

For example, the Full Feature Software might need to be installed / reinstalled.

This is not directly related to using HP Smart - That said, the full driver might impact how the application might respond to the various settings and choices you make when submitting the job to the printer.

==============================================================================

The full driver provides the foundation on which other programs and printing software depend.

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4

Next...

Printer software not installed - OR - installed but not working?

NOTE: If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder: If using USB, disconnect the USB printer cable between the printer and the computer before installing software. (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

Home Page - HP Easy Start
Open Category Software and Drivers
Topic: Software-Utility
Download-and-Save the current version of the Easy Start wrapper to install your print software
If using USB: Disconnect the USB cable between the printer and computer before installing the software.

Right-Click on the downloaded package and "Run as Administrator" to start the installation

When asked, Select to install the “Full Driver” / “Full Feature Software”
If using USB: Connect the cable when instructed to do so (near the end of the installation process).
After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

Full Administrator Rights are required to complete the HP Software installation.
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

=================================================================================

Example - HP Smart - Windows - Simple Photo Print - 4x6 inches / Borderless

HP_Smart_W10_Borderless_Print_4x6_7

=================================================================================

References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP OfficeJet Pro 9025 All-in-One Printer

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

mombearRN · ‎09-21-2021

Thank you for your assistance. I "accidentally" answered my own question.... after all this time! I knew the feed was not the problem since it feeds paper in other sizes just fine. I had never really used the HP Smart App for printing, just for scanning. So I tried using it for printing and it worked perfectly! I just wish I could resize the photos to smaller pictures. But I'm happy. 🙂

Dragon-Fur · ‎09-22-2021

@mombearRN

You are welcome.

You can resize using HP Smart Windows to Print at one of several available sizes

Select the paper size

Select the "Photo Size" > select one of the choices in the list

HP Smart Windows > Scan Photos > Import your photo

You can Crop scans / photos into specific sizes.

If you have the photo file already saved, use Import to open that photo file.

Open the "three dot" button > Select Edit > Crop

After completed, Done and continue...

Example - HP Smart Windows > Scan Photos > Import your photo

HP_Smart_W10_Scan_Edit_Image_Set_6