OfficeJet Pro 9730e Printer Cartridge not communicating during set up - magenta cartridge

[CMGC]

I had my brand-new HP Officejet pro 9730e delivered today and when attempting to set up the printer I get an error message stating that there is an error communicating with the magenta cartridge. I have tried all the steps recommended by HP (cleaning cartridge, performing hard reset, etc.) and it still does not work. Please note I found a similar question regarding the Cyan cartridge previously posted with the troubleshooting steps listed below - I have tried them many times and am still not successful.  What are my next steps to get this resolved?

How can I acquire another setup cartridge or how do I bypass the setup cartridge screen?

Thank you for posting your query, I will be glad to help you. 

1. Check the cartridge labels and make sure the cartridges are seated properly in the carriage.

1. Turn on the printer, and then open the door or lid to the cartridge access area.
2. Wait until the carriage is idle and silent before you continue.
3. Check if the cartridges have 'SETUP' on the label. If the installed cartridges are NOT SETUP cartridges:

New printer: Check the printer box for a white box of SETUP cartridges. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or some replacement printhead kits.
 

If SETUP cartridges are installed, or you installed SETUP cartridges and got the error, continue to the next step.

1. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.
   
   6. Repeat these steps to remove and reinsert the other cartridges.
2. Close the door or lid to the cartridge access area.

[Max3Aj]

@CMGC, Welcome to the HP Support Community 

  

I understand you are facing an issue with your SETUP cartridge. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support