OfficePro 8710

[madnomad]

Hello. I have an HP OfficePro 8710 that was purchased in Canada. I have returned to Europe and shipped this printer with me. I purchased HP953 ink as a replacement for the HP952 cartridges, both of which state that they are compatible with this printer, however, I receive a message saying that the HP953 is incompatible. This seems to be a regional software issue because it is very clearly stated that HP953 can be used with the OfficePro 8710. How can I get my Canadian OfficePro 8710 to work with the HP953 cartridges? 

[Kumar0307 · Accepted solution]

@madnomad, Welcome to the HP Support Community!

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

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