Officejet 4620 jammed ink cartridge - carriage won’t move

[Randomsteve]

HP Officejet 4620.

I inserted a new ink cartridge but it didn’t fit correctly.  The ink carriage returned to its usual position where it cannot be accessed.

when I lift the lid the ink carriage does not move into view so I cannot access it to re- fit the ink cartridge.  Is there anyway to move the ink cartridge into a position where I can access it

[sandytechy20]

@Randomsteve

Welcome to the HP support community.

I understand that you are getting carriage jam error, I am glad to assist you.

Check for obstructions in the carriage path

• Remove any loose paper or obstructions that might be blocking the carriage path.
• If the Cancel button on the control panel is lit, press it and wait until the printer is silent.
• Turn off the printer, and then disconnect the power cord.
• Open the cartridge access door to get to the carriage inside the printer.
• EXAMPLES OF A CARTRIDGE ACCESS DOOR
• 
• Make sure the carriage is not obstructed by gently sliding the carriage side to side.
• Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
• EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
• 
• If the carriage has a latch, gently press it down to make sure it is locked into place.
• CAUTION: Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
• EXAMPLES OF THE CARRIAGE LATCH
• 
• If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.
• CAUTION: Do not force the carriage to move if it is locked or stuck. This can damage the printer.
• Close the printer door.
• Reconnect the power cord, and then turn on the printer.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.