Officejet 4658 black ink is empty/damaged but the printer is not recognizing it

[HA45]

Hi,

my hp officejet 4658 is not recognizing the empty/damaged black ink, as it sill shows on its screen that the cartridge is not empty. But when I try to print with it, no black color is being printed. When I print the report page, the indicator for the black ink shows that it is empty. I have tried all the cleaning options and followed all the instruction from the virtual agent, but nothing seems to be working. I don't think that the cartridge is dried because I was using it fairly regularly  and this actually happened abruptly.

Can you please help me with this issue? 
Thanks in advance. 

[Kumar0307]

@HA45, Welcome to the HP Support Community! I’m here to help.

I understand the black ink cartridge is not working. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old/alternate ink cartridge(if available) and check if the error persists. If not, then the new one is defective.

If the error persists, 

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!