Officejet 5222 will print test page but will not print documents or anything else

[sagagnon]

I have a brand new officejet 5222 that has genuine HP ink that was with the printer. The printer will print the printer alignment page and the test page with no issues but it prints a completely blank page every time I print anything from a word document to a google doc to a website, etc... It sounds like it is printing and it moves around but nothing is on the paper. I went through the steps to resolve the issue in the help. I removed the program, I reinstalled, I went through complete setup. They are genuine hp ink cartridges and I also made sure the setting are correct.

[GOLD_MASTER · Accepted solution]

Hello @sagagnon .
You need to completely delete the printer folder:
Press Windows key + R and type regedit.
In the registers click on File, Export and save to the desktop, this is in case you delete something important and that way you can recover it.

In the window, go to: HKEY_CURRENT_CONFIG
-System
-CurrentControlSet
-Control
-Print
-Then delete the printer folder.

Delete the Hp printer folder from the following paths:
C:\Program Files or C:\Program Files\HP
C:\Program Files (x86)\HP or C:\Program Files (x86)\HP
C:\ProgramData\HP
Rename folder 3 to 3_old in the path below (a reboot may be necessary):

C:\Windows\System32\spool\drivers\x64.
C:\Windows System32pooldrivers\W32X86.
NOTE: If the folder rejects this action, do the following:

On the keyboard, press the Windows key + R. The Run window will open.
Type net stop spooler, and then press OK.
Rename the folder.
Type net start spooler and then press OK.
Lastly reinstall the printer driver and the driver can be downloaded from: https://ftp.hp.com/pub/softlib/software13/printers/OJ5200/Full_Webpack-44.9.2759-OJ5200_Full_Webpack...

Optional driver:
https://ftp.hp.com/pub/softlib/software13/printers/OJ5200/basic/Basic_Webpack_x64-44.9.2759-OJ5200_B...

[sagagnon]

Thank you! That worked but now when I print it is skipping every third line.