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‎11-14-2020 08:50 AM

HP Recommended
Product: Macbook Air
Operating System: macOS 10.13 High Sierra

How can I fix cartridge error or replace my cartridge when I don't have a replacement cartridge?  I was copying and then it stopped twice. My printer says black ink empty. So I am clearly out of ink.  I went to trade out for a new cartridge and there were none. Last shipment was in July. I tried to contact instant ink, who I have been a member of for years and liked the service up until now. I'm told that there is a cartridge error & to clean/replace my cartridge. They won't send a new cartridge until error is fixed. Need help what to do and it's after hours and the weekend. Anyone out there that can help me fix this issue? I'm a teacher and need my printer and ink that I am paying for but cannot have. Thank you in advance!!! mcgrawp

1 REPLY 1

‎11-17-2020 05:39 AM

HP Recommended

Hi @mcgrawp,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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