Officejet 6869 new 902xl Black cartridge will print only after I clean the heads on the printer

[jtb230]

I bought a new 902xl black cartridge in Feb 2023 and installed it at the end of March 2023.  I had no problems with the old cartridge except it ran out of ink.  After 1 week the printer acted like it is out of black ink.  I cleaned the heads using the HP utility on the printer and the printer worked normally for 1 or 2 pages then starts acting like it is out of black ink again.  I ran the head cleaner routine again and the printer worked normally for 1 or 2 pages then starts acting like it is out of black ink again. The printer is telling me that I have a full black ink cartridge.  The cartridge was made in Malasia and the warranty expiration date is 2024/08.  Please tell me what should I do other than buy another expensive print cartridge.

Thanks  

[Rainbow23]

Hi @jtb230,

Welcome to the HP Support Community. 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair or replacement. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link