Officejet 6962 will not print color after installing new cartridges

[Amy_Moore1]

I installed new color ink cartridges (HP cartridges) and I cannot print color.  I did not need to replace the black cartridge and the printer is still printing black.  I’ve worked my way through all of the troubleshooting options.  I’ve printed off the alignment page but when I try to scan the alignment page it says it’s unable to scan it.  Is this because there’s no color on the alignment page when I print it? Please help!

[Kumar0307]

@Amy_Moore1, Welcome to the HP Support Community!

I understand the printer is not printing in color. Are you using HP ink cartridges?

Yes, the alignment process will not complete as there is no color.

Make sure you have tried the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Clean the printhead up to 2 times and print a quality report.

Ensure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

If the issue persists, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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