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‎03-18-2024 01:09 PM - edited ‎03-18-2024 01:18 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows 11

I have a HP Officejet printer that I purchased from BJ's around the 2018-2019 timeframe.

I have two packages of HP authentic 902XL cartridges that I purchased from BJ's subsequently as well, but now when I try to use them, it is now giving me the "cartridge is from an older generation" error. 

I purchased these cartridge replacements legitimately for this printer.  Is there a way I can make them work, or at least receive a credit for them?  

David 

 

 

1 REPLY 1

‎03-20-2024 02:56 PM

HP Recommended

HI @DavidW_23452 ,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

After you install an ink cartridge if you get an older generation cartridge please follow the steps below:

 

  • Please make sure you are using compatible HP cartridges.
  • Please update the printer firmware.
    Sometimes updating the printer firmware helps. Please click here to update the printer firmware.

 

If the issue persists, Please replace the cartridges.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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