Officejet 6978 printing on cardstock

[gfrothe]

How do I set the printer to successfully print on cardstock?

[Dragon-Fur]

@gfrothe 

Welcome to the HP Community --

The printer does not support heavier card stock.

The printer supports what HP calls HP Cards - Index card paper to 110lb / 200gsm.

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Printer - Specifications

Printer Specifications for HP OfficeJet Pro 6900 Printers

Section Paper Handling

Cards

163 to 200 g/m2 (90 to 110 lb index)

Up to 60 cards

and

Supported cards

To avoid paper jams and other issues, make sure you are using the correct size and type of cards when loading the input tray.

note:

Load card stock in input tray only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

Paper type	Paper size
Index card	101 x 152 mm (4.0 x 6.0 inches)
Index card	127 x 203 mm (5.0 x 8.0 inches)
A6 card	105 x 148 mm (4.1 x 5.8 inches)
A4 index card	210 x 297 mm (8.3 x 11.7 inches)
O**bleep**u Hagaki**	200 x 148 mm (7.8 x 5.8 inches)
Index Card Letter	216 x 279 mm (8.5 x 11 inches)
Japanese postcard	100 x 148 mm (3.9 x 5.8 inches)

**The printer is compatible with plain and inkjet Hagaki from Japan Post only. It is not compatible with photo Hagaki from Japan Post.

Note

The printer supports Custom Paper Sizes though it is unclear whether this includes custom sized card paper.

Supported custom sizes

To avoid paper jams and other issues when printing on nonstandard custom paper sizes, make sure the dimensions fall within the parameters listed in the following table.

Paper size	Tray 1	ADF
88.9 to 215 mm (3.5 to 8.5 inches) wide and 127 to 355 mm (5.0 to 14.0 inches) long	X
127 to 216 mm (5.0 to 8.5 inches) wide and 127 to 355 mm (5.0 to 14.0 inches) long		X

What else?

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Printer - Tray and Paper

Right after the paper is (re)loaded into the printer tray,  check the printer control panel for a message to update the paper size and type.

OR

Use the Embedded Web Server (EWS) to adjust Tray and Paper

Select the paper size -- as available, select the paper type.

For example, select paper type "Thick" , "Brochure matte"

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Note

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

Next,

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Printer - Job Configuration

Job setup depends on which app / software you are using and the type of content you are printing.

Pay attention to paper size / type.

For example:

Index Card A4 is not the as Plain A4

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_8

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References / Resources

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HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 6978 All-in-One Printer  

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