• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-04-2021 02:14 AM

HP Recommended
Product: HP Deskjet 7610 (alias HP Officejet 7612)
Operating System: Microsoft Windows 10 (64-bit)

Even with all cartridges  replaced with new, (at the cost of a fortune!), printhead cleaning to third level, the Printer Status Report shows CYAN just as a weak shadow, or, hardly not printed at all. This printer has been excellent up to now - all of a sudden printing just a blurred  mess.

Bought in 2017, is this normal?

Category:
2 people had the same question
2 REPLIES 2

‎11-16-2021 09:58 AM

HP Recommended

It's my impression A3 printers in general and this model in particular are exceptionally prone to failure. My barely used £330 HP Officejet 7612 suffered a none specific but catastrophic ink supply failure. A quick glance at Ebay will find a handful of these printers suffering ink supply problems despite hardly being used. I spent over £130 to finally discover it required a part that is not sold, expect in the second hand market and would require a complete strip down to fit; another £140: thus my username.

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-16-2021 10:00 AM

HP Recommended

Used print heads are available and can be done at home though it is quite tricky and may still be useless.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.