Officejet 8620 not working after cartridge change

[XXLdutch]

Hello, I replaced an empty black cartridge on my HP 8620 Officejet with a new genuine HP cartridge 950 XL.  Upon restarting and loading the new cartridge the printer confirmed a new genuine cartridge was loaded and then stated "There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP."

I tried all the usual, to no avail.  Then contacted HP who were very helpful and checked my drivers etc, and finally decided it must be a faulty cartridge so they sent me a new one, FOC.  Unfortunately, even with the new cartridge I run into the same problem.  I removed the cartridge holder from the printer but cannot identify anything unusual. 

Any ideas, before I hand it in for repair?  Warranty is expired....

[Betty0610]

@XXLdutch

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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