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‎02-05-2024 11:19 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My HP Officejet pro 8720 give this error message when loaded with new genuine black cartridge 955xl. Tried troubleshooting with the standard HP steps including cleaning the print head but failed and still error. Have anyone experience the same? Any help will be appreciated. Thank you.

 

Category:
3 REPLIES 3

‎02-08-2024 12:16 PM

HP Recommended

Hi @marcgudstav,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer that has a supply system error.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎02-11-2024 10:13 PM

HP Recommended

Thanks but error persists after following those steps. Next, I will look at firmware updates later. 

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‎02-13-2024 12:45 PM

HP Recommended

Hi @marcgudstav,

 

Perform the steps at your convevience and please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

 

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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