Officejet Pro 6968 not recognizing magenta ink cartridge

[Seanfraz]

I'm getting a "cartridge problem: cartridge not recognized" error for my brand new Magenta cartridge. seems to be lots of problem with the cartridge quality lately. what's the easiest fix for this?

[KrazyToad]

@Seanfraz

Welcome to HP Support Community

I would like to help

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the Firmware is updated https://support.hp.com/in-en/document/c02919168

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Seanfraz]

I tried all of these steps. still not recognizing the Magenta cartridge. was this a firmware update problem on your end or bad cartridges?

[KrazyToad]

This seems to be a cartridge issue

I suggest you contact HP Support in your region for cartridge replacement

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[Seanfraz]

this is not at all helpful. If I follow your instructions, since my Printer is out of warranty I get 3 options:

1) virtual assistant (which is useless)

2) out of warranty options where I can pay for support

3) this forum (which is why I'm here)

there is a major problem with the Ink cartridge recognition since the last firmware update so this is an HP issue. It may be time for me to involve the Better Business Bureau.

[KrazyToad]

I understand your concerns and frustration

I will escalate your case to HP's Regional Escalation Team and a Case Manager will reach out to you

Please check your Inbox for instructions

Thank you