Officejet Pro 6978 not printing cyan

[Beckster43]

I have an OfficeJet Pro 6978. It's about 2 years old. I started having trouble with the cyan a while back, but usually if I printed on best quality, instead of draft it would work ok. In the last few days I have been having trouble with the cyan going out completely. After running up to level 3 cleaning, I was able to get it printing well enough to get some things printed with good enough quality. Today it didn't want to work at all, even after level 3 cleanings. If I print a diagnostic page the cyan will mostly, not show up. AFter 3 cleanings it might show up some, but then if I print a page with lots of blue, it is super streaky and sometimes completely absent. 

I have tried all the troubleshooting steps, and not sure what else to do. I hate to have to replace it because it works so well otherwise and is not that old. Please help!

[sandytechy20]

@Beckster43

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue and require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Beckster43]

Unfortunately, after talking with hp twice, and going through rather lengthy trouble-shooting, and waiting on a new cartridge that I knew would not fix the problem. I was basically told they can't do anything for me. My printer is only 2 years old. Out of warranty though, so I'm out of luck. Not really happy with that solution. A printer should last longer than 2 years.