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‎04-11-2022 03:57 PM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I installed a replacement 952Xl cartridge in my OfficeJet 7720 printer and it will not print indicating that "The cartridge is an older generation cartridge that does not work in your printer.  It can still be used with some older printer models."  The cartridge looks identical to the one I replaced, however, I noticed that it was made in China versus the previous HP cartridge which was made in Malaysia.  The cartridge Ids are the same: F6u19A.  The one made in China has the number 607 in the area near the QR code and the one made in Malaysia has the 553 there.  The replacement cartridge is from a 2 pack with bar code #8989482466.  This is a genuine HP cartridge replacement package. I have only ever used genuine HP cartridges. Does anyone know how I can get a replacement for these cartridges?

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