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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Greystone16
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Officejet Pro 8710 Cartridge problems, printer stopped working

HP Recommended
Officejet Pro 8710
Microsoft Windows 10 (64-bit)

I have an Officejet Pro 8710 and have used aftermarket cartridges without any problem . I have learned there was an update on 4/5/2021 to my firmware,  Their explanation for it is shown below, but now I cannot print anything after replacing the black cartridge. My printer now alternates between showing the color cartridges are full/empty. So much for helping customers pay too much for ink after purchasing their product. I don't feel protected from aftermarket supplies but forced to purchase only hp products. Can this firmware be uninstalled?  My printer is out of warranty.

Description:

This software tool will help you update your printer to the latest firmware. Please refer to Enhancement/Fixes for more detail about the firmware update. 

Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: www.hp.com/learn/ds.

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KrazyToad
HP Support Agent
HP Support Agent
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@Greystone16

 

Welcome to HP Support Community


I would like to help

 

Please refer to this Link: https://support.hp.com/za-en/product/HP-Officejet-Pro-6830-e-All-in-One-printerserie/5390307/documen...

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Greystone16
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The link you provided did not include my Officejet Pro 8710 model.

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KrazyToad
HP Support Agent
HP Support Agent
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Officejet Pro 8710 model is part of the 8700 series which is included in the List

KrazyToad
I Am An HP Employee

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