Officejet Pro 9015 Ink Cartridge Compatibility

[Christoforos]

I have moved to Italy from the US and had to purchase 963XL cartridges for my Officejet Pro 9015. The printer used 962 cartridges in the US. 

I get the following error messages:

1: Insert cartridges that came with the printer. (I do not have those cartridges any longer so I inserted the new cartidges).

2: The indicated cartridges are not intended for use in this printer. (The HP websites lists them as compatible with this printer).

I read that I needed to change the region and I did a regional reset by returning to factory settings, but I still recieve the error message.

[Nal_NR]

Hi @Christoforos,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping