Officejet pro 8210 printer not recognizing new cartridge

[Tshang]

HP office jet pro 8210

i change printer cartridge C put in a original cartridge printer recognize it and said it was ok then error message came up about supply system and should put in a non-empty cartridge 

[Raj_05]

Hi @Tshang,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8210 is not recognizing a new cartridge and displaying a supply system error, here are some troubleshooting steps you can try.

Check Cartridge Compatibility:

• Ensure the cartridge you installed is compatible with the OfficeJet Pro 8210. Double-check the cartridge number against the printer specifications.

Reinstall the Cartridge:

• Open the printer cover and remove the cartridge.
• Check for any protective tape or plastic that may still be on the cartridge. Make sure to remove any protective seals.
• Reinsert the cartridge firmly until it clicks into place. Ensure it's seated properly in the cartridge slot.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on. Check if the error message persists.

Check for Firmware Updates:

• Make sure your printer's firmware is up to date. You can do this via the HP Smart app or the printer's control panel.
• If you have the HP Smart app installed, it will notify you if any updates are available.

Perform a Printer Reset:

• On the printer control panel, go to Setup > Printer Maintenance > Restore Factory Defaults. This can sometimes resolve supply issues.

Inspect the Carriage:

• Check for any obstructions in the cartridge carriage that could prevent it from recognizing the cartridge. Make sure there are no jammed paper pieces or debris.

Test with Another Cartridge:

• If possible, test the printer with a different new cartridge. This will help determine if the issue is with the cartridge itself or the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support