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‎12-15-2020 03:02 PM

HP Recommended
Product: A7F66A-6400 Officejet-pro
Operating System: Microsoft Windows 7 (32-bit)

To restore my Officejet-pro 8630 to service, I purchased H-P's expensive printhead repair kit.  I inserted  the new printhead per the instructions that came with the kit and then inserted the new ink cartridges.  I now get an error message that says there is no printhead installed or a paper jam.  I find no paper jam and the printhead is brand new.  What could be going on?  Thanks, in advance, for any and all advice.

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1 person had the same question
1 REPLY 1

‎12-30-2020 01:42 PM

HP Recommended

@Henrik37

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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