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‎09-22-2024 01:02 PM

HP Recommended
Operating System: Microsoft Windows 11

My Officejet pro 9025e continues to show "cartridge depleted" even after installing new HP cartridges.  I have tried the "resetT' procedures offered by an HP employee, but the problem persists.  Please advise

Category:
1 REPLY 1

‎09-24-2024 09:20 AM

HP Recommended

Hi @Skagwaysteve ,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Take the following action to continue printing:

  • Open the ink cartridge access door and remove the cartridge or cartridges indicated by the Depleted Cartridges must be replaced to resume printing message.
  • Check the cartridge for leaks or damage. If the cartridge is low on ink, leaking or damaged, replace it.
  • Reinstall the cartridge or cartridges, and then close the ink cartridge access door.
  • If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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