Officejet will not print blue

[Ejorgensen]

I have cleaned the printhead multiple times. My printer will not print blue. I also installed a new cartridge. 

[A_Gayathri]

Hi @Ejorgensen,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8025 is not printing blue even after cleaning the printhead and installing a new cartridge, here are some steps you can try to resolve the issue:

• Check Ink Levels: Make sure the blue (cyan) ink cartridge is properly installed and has sufficient ink. Sometimes, even new cartridges can be low or faulty.
• Print Head Alignment: Run the print head alignment process from the printer's control panel or the HP Smart app. This can help ensure that the printhead is correctly aligned, which might resolve color issues.
• Print Quality Diagnostics: Perform a print quality diagnostic test. This can often be found in the printer settings or maintenance menu. It will help identify any issues with the printhead or ink flow.
• Clean Printhead Thoroughly: Although you've cleaned the printhead multiple times, it's worth trying a deep clean if your printer offers that option. You can also try manually cleaning the printhead with a lint-free cloth and distilled water.
• Check for Obstructions: Ensure there are no paper jams or other obstructions in the printer that could be affecting the printhead's movement.
• Update Printer Firmware: Check if there's a firmware update available for your printer. Sometimes, software updates can fix print quality issues. Update the firmware on an HP printer
• Reset the Printer: Perform a factory reset on the printer. Be aware that this will erase all settings, so you'll need to set up the printer again.
• Check Ink Cartridge Compatibility: Ensure the cartridge is the correct model for your printer and that it’s an original HP cartridge.

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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