Older Cartridge message

[garywb2]

I changed the black ink cartridge and now printer won't run. I have an "Older Cartridge" message saying it won't work.  Since I just opened the package and have 2 of these unused cartridges, I would like to use them. How can I make them work in my printer?

[RichS1951]

I am having the same issue. I have an OfficeJetPro  6968.  The response you got makes no sense to me.  How did you resolve the issue? Thanks

[Echo_Lake]

@garywb2 

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons. I have sent you a private message, reply to the message with the required details.

To access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Echo_Lake]

@RichS1951 

@garywb2 

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons. I have sent you a private message, reply to the message with the required details.

To access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[CrossmenDBC]

HP OfficeJet Pro 8740 — Product #K7542A, Model 8740, [Personal Information Removed].

Replaced from HP three pack.

Says it’s an older model cartridge that is good for older printers but not this one.  Not sure why.  The prior cartridge was a 952 (no extra letters).  This is holding up ALL printing so the urgency is high.  

[RichS1951]

In this case that reason message did not appear for me. I talked via the chat function at HP. They recommended that I use another cartridge which fortunately had. Inserted it and it worked 

[Echo_Lake]

@RichS1951

Thank you for posting back. 
 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

[DHK201]

I am having the same issue. With brand new cartridge. Dkolat@**bleep**  908 346 0625.

Happened right after. Supposed software update

[Echo_Lake]

@DHK201

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Echo_Lake]

@CrossmenDBC

Thank you for posting back. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!