Older Generation Cartridge Error: 8720 Printer with 952xl black ink cartridge

[PrintInBlack]

I have installed a new 952xl cartridge and my 8720  printer will not accept them as they are evidently "older generation" OEM cartridges.  I am hopeful that there is a method to override this firmware issue as I have already invested in years of using HP products. It would be unconscionable for HP to sell OEM products, collect the revenue from the sale, and then render the product obsolete and unusable before the customer has had an opportunity to get the benefit of the purchase.  I have reviewed prior messages from other customers, and this may be a recurring issue.  If so, you should consider the lost cost of brand loyalty incurred by these software modifications.  I look forward to an amicable resolution so that I may continue printing.  Best regards.

[A_Gayathri]

Hi @PrintInBlack,

Welcome to the HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your frustration with the cartridge error on your HP 8720 printer. Firmware updates and compatibility issues can sometimes lead to such problems. Here are some steps you can try to resolve the issue:

Check Cartridge Compatibility: Ensure that you have purchased genuine HP 952xl cartridges, as third-party or refilled cartridges may not be recognized by the printer. Double-check the cartridge model to confirm it matches your printer's specifications.

Restart the Printer: Turn off your printer, unplug it from the power source, and wait for a few minutes. Plug it back in and turn it on. This can sometimes help reset the printer and clear any temporary issues.

Update Firmware: Check if there is a firmware update available for your HP 8720 printer. Visit the HP support website, enter your printer model, and look for any available firmware updates. Upgrading to the latest firmware may resolve compatibility problems.

Clean Cartridge Contacts: Turn off the printer and remove the cartridge. Clean the electrical contacts on both the cartridge and the printer with a lint-free cloth. Reinstall the cartridge and see if the error persists.

I hope this helps. 

Take care and have a good day.-

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