Older Generation Cartridge Error : HP OfficeJet Pro 8740

[Pawrocka]

Hello, 

We have a HP OfficeJet Pro 8740 All In One printer, and it has worked flawlessly for quite sometime.  Yesterday, I replaced the ink cartridges with genuine HP cartridges (952XL) (not third party) and Im receiving an error "Older Generation Cartridges".  These are the same cartridges I have used in the past without a issue, and they are absolutely the correct model cartridge for my model of printer, so Im confused on why they are not working. 

Thank you, 

[Betty0610]

@Pawrocka

Welcome to the HP Support Community.

• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

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