Older Generation Cartridge - HP 8740 - 952XL Cartridge

[ElaineS01]

I have two black official HP 952XL cartridges I bought from Costco. 

Both of them when installed cause the 8740 to display "Older Generation Cartridge."

How do I override this error message, or get my money back or replacement cartridges?  

Elaine S

[Andr-1611]

Hello @ElaineS01 ,
Welcome to the HP Support Community!

Read this informations HP Inkjet Supplies - Updated HP 902-909 and 952-959 Ink Cartridges 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[ElaineS01]

No, that does not help at all.  My firmware is up to date.

It appears that unbeknownst to me, HP decided to invalidate these cartridges between the time I purchased them and the time I used them.  Seems like a great way to get more ink sales.

It appears these two 952XLs had an "expiration" date in 2020 - again, unbeknownst to me, as they were packaged with the warranty date unviewable.

So I am looing for a way to either use these full, unused cartridges, which were stored acceptably, or get a replacement or refund.  How would I do that?

[Andr-1611]

Hi @Kumar0307 ,

you can help here.

Regards
Andr-1611

[Kumar0307]

@ElaineS01, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use 2 new black ink cartridges due to this error. To assist you better,

• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Michel60]

Illegal behavior, as far as I am concerned! 

[Catch_54]

I have the same problem with an 952XL cartridge from Costco being an older generation cartridge.  What can HP do to allow me to use this cartridge that we paid for or will you private message me and replace it.  I expect nothing less.

[Michel60]

I downgraded printer software and set updates to "ask me" so I can say NO!  Now I can use my older dates cartridges that work FINE!