“Older Generation Cartridge Installed” HP Error Message

[joe_do]

Hello,

I am suddenly getting the following message when inserting a genuine HP 952xl black ink cartridge:

"The indicated cartridge is an older generation cartridge that does not work in your printer. 

It can still be used with some older printer models."  The cartridge number is F6U19A. 

The printer is HP Office Jet 8700 All-in-One Printer.  This has never happened before.  Is

there a solution to this?  I have done all the unplugging and resetting to no avail. 

Thanks for any help on this.

[Echo_Lake]

@joe_do

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons. I have sent you a private message, reply to the message with the required details.

To access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
 

Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day!

[joe_do]

The error was in the monitor window of the printer.  The exact message was:

"The indicated cartridge is an older generation cartridge that does not work in your printer. 

It can still be used with some older printer models." 

Below is a pic of the cartridge:

The empty one I took out was part of the same HP package (That cartridge operated fine).. Once again, they were genuine. The expiration date should have nothing to do with the cartridge being used if it is (new). If HP updated the printer not to use outdated genuine cartridges, they should refund and/or replace the cartridge, being it was genuine.  The cartridge was a one of two in the package:

 

 

 

[joe_do]

The pic of the cartridge: