Older Generation Cartridge?

[21rouge]

I just replaced the black cartridge with an HP 952XL (the date on the box shows 2019) and as shown in the Subject line I get the message that it is an Older Generation Cartridge.

Accessing the INK menu there is the message Incompatible Cartridges

(And yet in the same message screen there is a list of Supported Cartridges i.e. 952XL, 952, 956XL)

And so I am unable to print with this never used Incompatible/Supported cartridge 😒.

Is there a 'work around' which will allow me to use this never used cartridge?

[Betty0610 · Accepted solution]

@21rouge

Welcome to the HP Support Community.

• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[21rouge]

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@Betty0610 wrote:

@21rouge

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

I have done as requested @Betty0610 i.e. replied to your message a couple of days ago. Thank you in advance for your help.

[Betty0610]

@21rouge

Were you able to get in touch with HP Canada?

[Betty0610]

@DLG12

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!

[21rouge]

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@Betty0610 wrote:

@21rouge

Were you able to get in touch with HP Canada?

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@Betty0610 I think you have me confused with someone else as I replied to your private message, as you had requested, a week ago ie on January 16th. And I did not receive any feedback from you re that message I sent on that date and as far as I can see, no where in this public thread did you mention that I was to get in touch with HP Canada. This is a bit frustrating. 

[Athyron]

I have the same problem

Please send me a private message with whatever solution you have

[Betty0610]

.

[21rouge]

I FB messaged HP Canada over 2 weeks ago and have had no reply from them. I thought that you would be able to expedite a solution to my inquiry.

(@Betty0610, you have posted a message I composed and sent  to you as a private message as per your request. Is there a reason you posted it publicly in this thread rather than continuing the messaging privately? I would appreciate it if you could remove your/my  post.)