Older Generation Cartridge

[mar7ian]

I just replaced my ink cartridges with genuine HP supplies. I'm getting a "Older Generation Cartridge" error. Is there a fix for this? The ink cartridges I purchased match the required model (902XL) for my printer.

[sandytechy20]

@mar7ian

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

[mar7ian]

This did not solve the issue. Perhaps the instructions in the private message referenced in https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Older-generation-Cartridge-error/... can help. Can you share those instructions with me so that I can try?

[sandytechy20]

@mar7ian

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mar7ian · Accepted solution]

Quick update for the community. The semi-full reset did not resolve the issue. I continue to get the "Older Generation Cartridge" error which prevents me from using my supply of genuine HP cartridges. The next suggestion from the HP Support Agent (thank-you for responding) is to request one-on-one phone support. Unfortunately, this requires a support subscription plan.

Since I'm not willing to pay for support to fix something that HP broke by pushing a new firmware, I will instead retire this printer and look for one from another manufacturer. I understand HP's goal of making it more difficult to use non-genuine HP ink cartridges but this should not penalize customers who have existing supplies of genuine cartridges.