Older Generation Cartridge

[Athyron]

HP OfficeJet Pro 8715 All-in-One Printer

Bought 2 cartridges from Costco: 952XL

used up the first one, when I put the second one in the printer it gives me the above error message

have already tried the power down, reboot, etc "solution" and nothing

what next? I could return the entire printer and unused cartridge to  Costco 

or can HP send me a replacement cartridge?

[sandytechy20]

@Athyron

Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted for further assistance.

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Have a great day!