Older generation cartridge error

[deadwood8195]

I installed a spare 902XL black cartridge in my OfficeJet 6958 and received the error "The indicated cartridge is an older generation cartridge that does not work in your printer." 

The cartridge I installed is a genuine HP product and matches the cartridge I replaced exactly.  I also have replacement color cartridges purchased at the same time and I suspect they will have the same problem.  Have I spent $53 for nothing?  I would appreciate any assistance.

[Valsimot]

Check the warranty end date on a cartridge ( or cartridge box if you still have it). If the warranty ended you will not be able to use those cartridges.

[deadwood8195]

Ok, thanks for the info.  So, HP has implemented planned obsolescence into ink cartridges.  I like the printer but it seems they've found a way to generate income and create a customer dissatisfaction hook at the same time.  I can't justify throwing away 4 perfectly sealed cartridges and spending another $53.   Looks like this printer goes into the recycle bin.  I'll have to think long and hard before another HP product is on my shopping list.  Maybe not.

[Betty0610]

@deadwood8195

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!