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‎01-07-2023 08:05 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: macOS 12.0 Monterey

Same story as everyone else. Pulled out a sealed package of HP ink. Printer recognizes it as a genuine cartridge but is now saying that its an older generation and will not function. No where on the packaging is there a must use by date and nowhere in the ops manual is there a caveat date.

 

How does  one fix this issue  without discarding hundreds of dollars of ink cartridges.

Category:
1 REPLY 1

‎01-14-2023 06:32 AM

HP Recommended

Hi @furiouschads,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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