Older generation cartridge unused

[jalatham]

I have an error code saying my print cartridge is an older generation cartridge and cannot use it with my printer and I just removed the same exact one I was using before installing the new one.

[Echo_Lake]

@jalatham

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons. I have sent you a private message, reply to the message with the required details.

To access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
 

Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day!

[jalatham]

The expiration date is 06/2020; however, the previous cartridge I was using, that was working fine, is identical with the same expiration date so why can't I use this one. They came in the same package.

[KarmVerono]

Hi, I'm having the same problem installing my Magenta 972x into my HP PageWide Pro MFP 477dw.

I've been buying my inks from Office Depot and I've never had a problem before. Now the screen says I'm installing an older generation, which is odd, since I installed the same 972x for Yellow and I had no Issues. I bought these cartridges last year, and I've been using this printer for years now. underneath the Magenta cartridge says that the warranty ended 2021-05. 

What can I do in this case? I already verified in your website both of them, and they are original. 

[Echo_Lake]

@KarmVerono

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons. I have sent you a private message, reply to the message with the required details.

To access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
 

Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day!

[KarmVerono]

Hi, I sent you a direct message with that message.

Let me know if you can help me with this please! 

I'm stuck with a printer that does not work yet.