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‎02-27-2023 04:20 PM

HP Recommended

I have always used an HP952 in cartridge in my Office Jet Pro 8710 but this time when I tried to replace the cartridge I get a message that this is an "older generation cartridge" and it will not work in the printer.

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2 people had the same question
2 REPLIES 2

‎03-12-2023 08:02 PM

HP Recommended

HP changed the design of the cartridges used in your printer and updated the firmware to reject the old generation cartridges.  See the document here for information.

 

In my opinion HP should replace any genuine HP cartridges that are giving the Old Generation Cartridge error.

 

I will ask to have your case escalated.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎03-14-2023 06:54 AM

HP Recommended

Hi @RickBerger,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
1 person found this reply helpful
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