Older generation cartridges???

[IMissMyCannon]

I purchased a double pack of 902 XL.  They are not cheap. The first set just needed to be replaced.  I put the new cartridges in and I am getting a message that they are older generation and will not work with my printer.  I am furious.  They are exactly the same as the ones I just took out because they were in the same package. Yet another way that HP is trying to get me to purchase cartridges directly from them.  I reluctantly  purchased an HP because I needed AirPrint for Apple devices and HP seems to be the only company that used AirPrint. Is there a work around or do I need to throw away an entire set of perfectly good cartridges?

[Kumar0307]

@IMissMyCannon, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!