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‎04-19-2025 05:06 PM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer

I tracked the HP shipment, and it appears to be stuck in Houston. Since then, I have bought another batch of ink from HP and gotten it. I would like for HP to cancel that order lost in Houston, and refund my account with the $67.09 owed to me.

 

Why doesn't HP ensure that customer orders are tracked until delivery? I have heard nothing from HP.

 

Alberto Garcia

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1 REPLY 1

‎04-21-2025 08:44 AM

HP Recommended

Hi @agarcia289 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the delay in your ink order for your OfficeJet 8025. 

 

We understand how frustrating it can be to experience such a delay and lack of communication regarding your shipment.

 

We appreciate your patience in tracking the order and taking the time to notify us of the issue. It appears that the shipment may have encountered unforeseen circumstances while in transit, and we deeply regret that this has not been resolved promptly.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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