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‎11-01-2022 11:39 AM - last edited on ‎11-02-2022 08:49 AM by Retired

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

Copier indicated my ink was low so I purchased 6 new HP64XL cartridges at Office Depot.  Screen said "The indicated cartridges are not intended for use in this printer" I opened 6 new cartridges that were the same as the one that was in the machine that I have always bought.  I went to store again and bought 4 more cartridges and the HP64XL screen says the same thing when they are LEGITIMATE HP 64 XL Cartridges. How can this be solved on a Copier that works fine except for this.

I can now not use my machine without ink !!!!

1 REPLY 1

‎11-14-2022 10:13 PM

HP Recommended

@Bellaire

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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