One or more cartridges appear to be damaged

[bball22]

Have had no issues previous to this in the past 10 years.  Printer had been saying low ink levels for some time and I was going to keep printing until the cartridges were completely exhausted, like I have done in the past.  The yellow went out first so I used a non hp cartridge that I had sitting around and then up popped, "one or more cartridges appear to be damaged."  I went and bought a complete XL pack of ONN color and black ink from walmart ($105) and replaced the color cartridge's and now all 3 color ink cartridges come back as, "appear to be damaged."  I called the ink company and they sent me a new package of Onn color and black XL ink.  I cleaned the printhead, made sure none of the prongs were bent on the inside of the printhead.  I restarted the printer 3-4 times.  I reset to factory settings 2 times.  I updated the driver software and double checked it again.  Then I installed the new cartridges sent to me as replacements and the same thing happened.  "One or more cartridges appear to be damaged.  On all three Red, Blue and Yellow.  I have used non HP ink many times in the past with zero issues of printing.  Sure, the quality wasn't always there, but I didn't need high quality.   Not sure if replacing the print head will solve, or if I should just get a new printer.  Problem is I have a ton of 950/951 ink cartridges that I would like to use. Any help appreciated. 

[Nal_NR]

Hi @bball22 ,

Welcome to the HP Support Community.

 I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

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