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‎08-26-2022 10:21 AM

HP Recommended
Product: HP Color LaserJet Pro M252dw

There seems to be some kind of issue with my yellow toner cartridge - there is a vertical streak whenever I try to print something that uses yellow (white streak on a yellow test page, purple streak when printing real things). I suspect this is an easy fix but I haven't been able to figure out what to do. 

Category:
5 REPLIES 5

‎08-26-2022 11:57 AM

HP Recommended

Hello @grall ,
Welcome to the HP Support Community!

Andr1611_0-1661536557068.png

upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         
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‎08-26-2022 01:07 PM

HP Recommended

It shouldn't be an issue of supply - I just put in a new yellow cartridge. The issue has been there both before and after that.

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‎08-29-2022 02:44 PM

HP Recommended

IMG_6267.jpgIMG_6268.jpg

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‎08-30-2022 11:40 AM

HP Recommended

The yellow toner cartridge is not in order.
This cartridge should be reclaimed.

Andr1611_0-1661881174928.png

 

Note:
Re-fill toners are used.

 

Kind Regards
Andr-1611

 

I'm not an employee of HP, I'm as volunteer here.
         
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‎08-30-2022 11:57 AM

HP Recommended

Okay. That doesn't seem like it would fix the problem though since it was occurring before that cartridge was put in.

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