Only black and white printing

[Coggsy1]

I have just installed a Smart Tank 7000 series printer and it will only print in black and white. Is there something I should be doing?

[Nal_NR]

Hi @Coggsy1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be when your new printer only prints in black and white, not color. Let's look into what might be causing this and fix it.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check ink levels and fill ink tanks

Low ink levels can impact print quality. Refill any tanks that are low on ink.

HP recommends that you use genuine HP ink. HP cannot guarantee the quality or reliability of non-HP ink. If you do not use genuine HP ink and HP printheads, the steps in this document might not resolve print quality issues.

Note: Purchase replacement cartridges and other supplies from the HP Store or local retailers.

On the Home screen of the printer display, touch Menu.

Scroll down, and then touch Ink levels.

Estimated ink levels display.

Fill any tanks that are low on ink.

Click here for further assistance. 

Also, try updating the firmware for your current OS. Click here

Hope this helps! Keep us posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Coggsy1 · Accepted solution]

Thank you for your response.

However I have resolved the problem myself. I noticed that when clicking on "print" the printing window showed the printer as "HP Smart Tank 7000 series (A4982C)". I decided to reinstall the printer and when it reinstalled the (A4982C) was missing and I am now able to print colour when I designate this new loaded print software in my print window.

[VikramTheGreat]

Hi @Coggsy1,

Thank you for letting us know that you have taken care of the issue.

If you need any assistance in the future, please do keep us posted.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support