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‎01-17-2021 11:05 AM

HP Recommended
Product: HP 6960

My Cusn stopped prinying

I noticed no blue

 

1.  Checked cartridge. Half full

2  cleaned printhead.  Was back for about 23 weeks. Then stopped last night

3. Tried cleaning printed three times. No luck. 

4. Put in a new cartridge.  No luck.

5.  Ran a fresh dish poetic. No kuck

6. Printed out a diagnostics page yellow magenta and black show up, but no cyan. 

I have tried everything. 

 

Any suggestions?

 

Category:
2 people had the same question
2 REPLIES 2

‎01-17-2021 11:48 AM

HP Recommended

hi.. any luck ?!?? i'm having the same issue 

Was this reply helpful? Yes No

‎01-20-2021 02:55 AM

HP Recommended

@Cherylw1963, Welcome to the HP Support Community!

 

I understand the printer is not printing Cyan. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Kindly check if the printer falls under the category mentioned in this document. If not, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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