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‎03-11-2023 10:26 PM - last edited on ‎03-13-2023 04:57 AM by Retired

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer

Since the day I got my printer (deskjet 3755 all in one series) there has been an issue with the origional black cartridge that I just can NOT figure out. It tells me that there's a cartridge error and nothing else. Occasionally it would work for a few seconds but the black would slowly fade to red. Now, no matter what, it will ONLY print in red! 

Category:
1 REPLY 1

‎03-15-2023 08:17 AM

HP Recommended

Hi @Mollaaaayyy,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please perform the steps from this document and see how it goes. 

 

Also, see if there is any firmware update available and update. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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