Only printing the outline of text

[Laura306]

 

My printer is only printing the outline of text. 

HP ENVY 5540

I have reset it already

[Nal_NR]

Hi @Laura306,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Update the firmware by selecting the current OS. Click here

Check the settings for your print job in Windows.

• In the program you are trying to print from, click File, then click Print.
• The Print window opens.
• Click the button that opens the Properties dialog box. Depending on the software program you are using, the button might be titled Printer Properties, Options, Printer Setup, Printer, or Preferences.
• Check the Printer Features section of the Advanced Properties menu for the Print in Grayscale setting.
• If you are trying to print in color, make sure the Print in Grayscale setting from the drop-down menu is Off.
• If you are trying to print with black ink only, select High-Quality Grayscale to fix streaking in black areas.
• Click OK to apply the settings, then click Print.
• Check the print quality on the document.
• If the error persists, continue to the next step.

Click here for further assistance. 

Hope this helps! Keep me posted for further assistance.
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