Only printing yellow

[555555Lisa]

To HP: Please don’t say plug unplug, reset or firmware. I know how to troubleshoot and none of these are solving this.

My printer is brand new out of the box and all it will do is print yellow. This is a common issue I am seeing online with others and there is never a resolution or realistic troubleshooting advice.

1. If this is a defect how do I get my money back if the warranty is expired? 

2. Does this have anything to do with “Instaink”?

I have already gone through every troubleshooting step given in these forums…

[Irfan_06]

Hi @555555Lisa,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer hardware and you have exhausted all the possible troubleshooting.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support