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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 5000
Microsoft Windows 11

Only prints yellow

1 REPLY 1
HP Recommended

Hi @RotoenRota 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Manually clean the area around the ink nozzles

Gather the following materials:

A clean, lint-free cloth or a clean, dry cotton swab

Distilled or bottled water

   CAUTION: 

Do not use tap water because it might contain contaminants that can damage the printhead.

Gently press down on the Ink Door button to release the Ink Door, and then lift the Ink Door into the open position.

Opening the Ink Door

Wait until the printer is idle and silent before you continue.

Lift up the printhead latch to release it, and then move the ink cartridge back and up to remove it.

Lifting the printhead latch

Hold the ink cartridge by its sides.

Holding the ink cartridge by its sides.

Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

Clean the face and edges around the ink nozzle with the cloth or swab.

   CAUTION: 

Do not clean the ink nozzle plate.

Wait for the cleaned area to dry before you continue (approximately 10 minutes).

With the nozzles toward the printer, insert the ink cartridge into its slot, and then squeeze to lock the printhead latch into place.

NOTE: 

Make sure you re-insert the color ink cartridge into the left slot and the black ink cartridge into the right slot.

Inserting cartridges

Repeat these steps to clean around the nozzles on the other ink cartridge.

Lower the Ink Door, and then press gently to close it.

Refer to this HP document for further assistance:- Click here

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

 

 

Raj2111
I am an HP Employee

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