Ori M203dw Laser Jet Ink Cartridge Detection Problem

[Christophe_06]

Hello, i've actually a problem with my Laser Jet Pro M203dw. 

I am trying to add a new ink cartridge, but after the printer initializes, the "empty cartridge" light is still on. I have updated all possible pitotes, tried with a different ink cartridge but still cannot resolve this issue. 

Thank you in advance for your help.

[sandytechy20]

@Christophe_06

Welcome to the HP support community.

Clean the electric contacts on the toner cartridge

1. Open the toner cartridge access door.

2. Remove the toner cartridge from its slot.

3. Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.

   NOTE: 

   Coffee filters work well.

   Figure : E-label on a toner cartridge

   

4. Insert the toner cartridge into its slot, and then close the toner cartridge access door.

Refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Christophe_06]

Hi, thanks for your help,i've try but the problem doesn't come from the toner cartridge. I've try with many different toner cartridge. The probelm is the printer doesn't want to deteck anymore any toner cartridge.

[sandytechy20]

@Christophe_06

Update the printer firmware

Here are the steps:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.