• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-14-2022 06:22 PM - last edited on ‎04-17-2022 05:18 AM by Retired

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer

I have had an ongoing issue with Original HP Ink Cartridges not working.  I buy all my HP Cartridges at Staples and I've had this happen three different times now.  I have had the same cartridges in for several months and they are getting low, but today the printer said that it detected a used or counterfeit cartridge. It also says I installed a new printer cartridge which I did not.  I'm not sure why I keep having this issue.  I have only used Genuine HP Ink Cartridges and have never refilled the cartridges nor would I know how to.  Staples wouldn't give me a refund on the two cartridges it happened to before but the last one I put up quite the argument and they gave me a refund.  I'm getting sick and tire of this issue, I've done all the troubleshooting procedures and everything is up to date.  Any help would be greatly appreciated.

1 person had the same question
1 REPLY 1

‎05-17-2022 05:03 AM

HP Recommended

Hi@Gina571,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Ink Cartridge issues with the HP OfficeJet 5255 All-In-One Printer.  

 

I have a few recommendations 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.